COVID-19: WCCU Resources and Updates

Coronavirus (COVID-19)

For up-to-date information on the virus and resources for your family and community, visit www.cdc.gov/COVID19

WCCU Credit Union is a Financial Institution and is considered an “essential business”. We will remain open during Wisconsin’s “Stay At Home” Mandate.

Information on how to transact business with WCCU during the pandemic and details about our closures to walk-in lobby traffic.

Members experiencing financial hardships may have opportunities with WCCU to alleviate some financial burdens. Learn more about your options.

Stay safe. Leave your money in place. WCCU Credit Union wants to assure you that one thing you shouldn’t worry about is the money you have saved. Learn more about how your deposits are federally insured.

Scammers will use the ongoing events to exploit fears and take advantage of people. Never give out your social security number, account number, username, password or other personal information to anyone. Learn more about protecting yourself.

WCCU Open to Serve Members (Lobbies remain closed)

Effective Tuesday, March 17th: 

All WCCU lobbies are temporarily closed to walk-in traffic. Members may be permitted to enter by appointment on a case-by-case basis.

The drive-ups will remain open with normal business hours. (Note: Due to no drive-up in Prairie du Sac, members can call ahead for arrangements to transact business.) 

The Call Center remains open with normal business hours to handle phone calls, online chats, secure messages in Online Banking and general emails.

The following will be handled by appointment only:

  • Business Deposits that cannot be done via the drive-up.
  • Loan meetings and closings
  • New account openings
  • Safe deposit access
  • Other case-by-case needs

Please call ahead to your WCCU branch for an appointment to enter the lobby area.

Online and Mobile Banking, ATMs and night deposit will operate as normal. (If you would like to enroll in Online/Mobile Banking, please call and we will be happy to assist you.)

For a more detailed breakdown of options to access your account, learn more here.

Financial Support and Wellness during the Coronavirus Pandemic

The health and safety of our members and team is our top priority. We are also here to help if you are impacted by COVID-19 and in need of financial support.

Contact us if you have a financial need

WCCU Credit Union offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Whether your individual situation calls for delaying a payment, increasing your credit line, waiving a fee, or getting a loan, our team is here for you. We have special loans as part of our member support program. Please call us to discuss your specific needs.

Protect your physical and financial health from coronavirus scams

We care about your financial health and your physical health, too. Scammers are taking advantage of the coronavirus situation, and we’d like to share these ways to stay safe.

  1. Don’t click on links from sources you don’t know — they could download viruses onto your computer or phone. Be suspicious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the coronavirus, visit the CDC website directly.
  2. Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure coronavirus disease 2019 (COVID-19).
  3. Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

The FTC is monitoring for coronavirus-related scams. Check out their post for more information.

Coronavirus Stimulus Payments: The IRS does not have details about how to receive stimulus payments yet. Please be extra cautious of scams where fraudsters may pretend to be with the IRS and ask for your personal information. There are a few important things to know and share with older family members who may not be as well-informed:

  1. The government will not ask you to pay anything up front to get this money. No fees. No charges. Nothing. If you are asked to pay up front, this is a scam.
  2. The government will not call to ask for your Social Security Number, account numbers or credit card numbers. Anyone who calls you to ask for this is likely a scammer.
  3. No sign-up need; no information available yet. Anyone who tells you they can get you the money right now is a scammer.

For accurate information regarding the stimulus payments, we recommend visiting the IRS Coronavirus Tax Relief page.