Our Lobbies are Open!
As I reflect on the past 12 months, I think about the time that has gone by and how it has been like no other year I have seen.
2020 started off quite normal. We were looking forward to projects that were part of our strategic plan; then boom, in March as a precaution we decided to close our lobbies, in the summer we re-opened them. In the fall we had to close them again.
In some locations we took precautions and closed the office for the entire day. In January we installed doorbells to offer more flexibility to members who had appointments or needed to transact business inside the office. We also experienced a dramatic increase in members using our online and mobile services.
Last spring, we created a Covid Task force that included a mix of staff and board members. One year later, we continue to meet weekly to monitor how Covid continues to impact our various markets.
In the past month we have seen communities begin to reopen, rebuild, and reset. Recently, our Covid Task Force determined it was time for WCCU to reopen our lobbies by using a cautious approach that includes creating a safe environment for everyone.
We look forward to seeing you in person while practicing social distancing and taking all necessary precautions. Please note that as excited as we are to open our offices, our future actions will be based upon information provided by the Centers for Disease Control as well as other government agencies.
As I was watching a program on Public Television the other day, the commentator stated that they define “journey” as “part design and part surprise”. It has certainly been a year of surprises and through it all we thank you, our members, for your understanding and willingness to adapt with us as we found new and creative ways to join you on your Journey.
As we look forward to welcoming you back into our lobbies, we appreciate the trust that you have placed in us. Please know that we will continue to be here for you. Thank you!