COVID-19: WCCU Resources and Updates

Coronavirus (COVID-19)

For up-to-date information on the virus and resources for your family and community, visit

Branch Status as of 01/04/2021:

Lobby by appointment only.
Drive-up Open.

Lobby by appointment only.
Drive-up Open.

Coon Valley:
Lobby by appointment only.
Drive-up Open.

Lake Delton:
Lobby by appointment only.
Drive-up Open.

Prairie du Sac:
Lobby Closed.
Loans & New Accounts Available by Appointment.
Walk-up Service for all other transactions.

Lobby by appointment only.
Drive-up Open.

Rich. Ctr. (Main):
Lobby by appointment only.
Drive-up Open.

Rich. Ctr. (Mobil):
Drive-up Open.

Lobby by appointment only.
Drive-up Open.

Lobby Open.
Drive-up Open.

Information on how to transact business with WCCU during the pandemic and details about our closures to walk-in lobby traffic.

Members experiencing financial hardships may have opportunities with WCCU to alleviate some financial burdens. Learn more about your options.

Stay safe. Leave your money in place. WCCU Credit Union wants to assure you that one thing you shouldn’t worry about is the money you have saved. Learn more about how your deposits are federally insured.

Scammers will use the ongoing events to exploit fears and take advantage of people. Never give out your social security number, account number, username, password or other personal information to anyone. Learn more about protecting yourself.

Effective Tuesday, August 25:

The lobbies in Sauk County (Baraboo, Lake Delton, Prairie du Sac, Reedsburg) have been temporarily closed until further notice. All drive-ups will be open, and appointments can be made for certain in-branch transactions (coin counting, safe-deposit box, new accounts, business deposits, loan closings, etc.).

For safety, we strongly encourage members to use the drive-up, phone banking or online services whenever possible.

If you choose to use the lobby:

Not feeling well? Do not enter.

FOLLOW the floor stickers in the lobby to practice social distancing.

LOANS: Loan officers will be available by appointment only.

  • Waiting areas are closed. Please wait in your car or outside the building until your appointment time. The loan officer will meet you at the front door.
  • For loan appointments or to speak with a Loan Officer, please call us.

MASKS: You may bring your own or there will be some available if you choose to wear one.

  • You may be required to lower your mask upon request so staff can appropriately identify you. If you do not want to lower your mask, you can use the drive-up for all services.

CDC Recommendations

  • Keep 6 feet between yourself and others (staff & members).
  • Plexi-glass shields are installed at workstations. Building capacity limits may be enforced.
  • High-touch surfaces are cleaned and disinfected frequently.
  • Stop the spread:

o Wash hands or use hand sanitizer frequently.
o Avoid touching your face.
o Cover your cough/sneeze with a tissue

The Call Center remains open with normal business hours to handle phone calls, online chats, secure messages in Online Banking and general emails. Online and Mobile Banking, ATMs and night deposit continue to operate as normal. (If you would like to enroll in Online/Mobile Banking, please call and we will be happy to assist you.)

For a more detailed breakdown of options to access your account, learn more here.

Financial Support and Wellness during the Coronavirus Pandemic

The health and safety of our members and team is our top priority. We are also here to help if you are impacted by COVID-19 and in need of financial support.

Contact us if you have a financial need

WCCU Credit Union offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Whether your individual situation calls for delaying a payment, increasing your credit line, waiving a fee, or getting a loan, our team is here for you. We have special loans as part of our member support program. Please call us to discuss your specific needs.

Protect your physical and financial health from coronavirus scams

We care about your financial health and your physical health, too. Scammers are taking advantage of the coronavirus situation, and we’d like to share these ways to stay safe.

  1. Don’t click on links from sources you don’t know — they could download viruses onto your computer or phone. Be suspicious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the coronavirus, visit the CDC website directly.
  2. Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure coronavirus disease 2019 (COVID-19).
  3. Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

The FTC is monitoring for coronavirus-related scams. Check out their post for more information.

Coronavirus Stimulus Payments: The IRS began sending payments on April 15, 2020. They expect to release up to 5 million payments per week, and it may take up to 8 weeks to complete payments to all eligible Americans. Please be extra cautious of scams where fraudsters may pretend to be with the IRS and ask for your personal information. There are a few important things to know and share with older family members who may not be as well-informed:

  1. The government will not ask you to pay anything up front to get this money. No fees. No charges. Nothing. If you are asked to pay up front, this is a scam.
  2. The government will not call to ask for your Social Security Number, account numbers or credit card numbers. Anyone who calls you to ask for this is likely a scammer.
  3. Only “Non-Filers” need to sign up to receive payments. This information can be submitted on the IRS Economic Impact Payments Page.

For accurate information regarding the stimulus payments, we recommend visiting the IRS Coronavirus Tax Relief page.